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Innovate without disruption at your pace with technologies to accelerate new business outcomes while keeping your existing systems.
The future of Enterprise CX, Avaya Experience Platform fosters human interaction and takes full advantage of emerging innovation to bring trust, integrity and satisfaction to the customer experience.
Enhance today's customer and employee experiences by bridging capability gaps, fostering innovation seamlessly, and building on existing strengths to drive business growth.
Improve CX and customer loyalty without unnecessary business risks. Deliver a fully personalized experience that brings more intelligence to the Contact Centers with the insights in this Avaya and Frost Sullivan Visual Whitepaper.
Using Avaya's on-prem solution, Edenor provided a technological capacity of 384 voice agents and digital channels, including 300+ IVR ports, 50 digital channel agents, 60 video agents, and integrated outbound campaigns.
Powering up customer care.Atento constantly boosts customer satisfaction and agent productivity with always learning AI that takes customer conversations from recordings to actionable insights.
Smart move.At Johns Hopkins Healthcare System, personalized service begins with a rep who already knows which patient is calling and has their health history ready on screen.
They have you at hello.For DIRECTV in Latin America, keeping communications available at 99.95% and scaling up capacity for special events is just the start of its ongoing digital transformation.
Never miss a beat.Clemson University develops an online experiential course that's even more successful than its traditional in-person counterpart, netting the school an Education Hero of the Year award.
Class is in session.Denim brand G-Star loves their makeover from a traditional phone system to an easy-care, feature-rich, cloud-based, full-on collaboration solution.
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