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This content is intended for the public covered by the exceptions of the Charter of the French language and its regulations. If you read on, you confirm that you fall within one of these exceptions.
Trips

REQUEST A TRIP

Call 450 670-2992, option 1, menu 1, between 9 a.m. and 7 p.m.
Make sure to have the following information on hand :

1
  Your user number  
2
The type of trip you need (regular or occasional)
  
3
The type of mobility aid use (walker, wheelchair, etc.)
  
4
The day of the trip
  
5
The pick-up address
  
6
The destination address
  
7
When (time) you need to be at your destination
  
8 The presence of a personal attendant, his/her method of payment and mobility aid, if any  
9
The return address (if different)
  
10
The return time
  
11
Your method of payment
  
 
RTL recommendations
 
The RTL recommends that you plan your medical, business and leisure trips whenever possible :
  • between 10 a.m. and 3 p.m.
  • after 6 p.m.  
This will ensure greater scheduling flexibility.

 

 
Please advise us if you will be accompanied by a guide dog or a service dog, and whether you will bring a second wheelchair.

 

TYPES OF TRIPS
 
There may be a short waiting period to confirm your trip.

To be considered regular, the trip must :
  • be recurrent;
  • be from the same point of origin to the same destination;
  • occur at least once every two weeks;
  • take place at the same times.
You must place your request seven days in advance. The Reservations Centre will confirm
a 30-minute pick-up time slot.
 
Your time slot will not change unless you place a new request.
Regular trips are always cancelled on legal holidays and during the Holiday period, between December 24 and January 2, inclusively
 
 
  
AUTOMATED CALL SERVICE
 

 
An automated call service, Contact +, is now available free of charge to the RTL’s paratransit users.
 
With this service, users receive:
 

 YOU WILL RECEIVE A CALL

The day before your trip * 
 
You will receive a call between 6 p.m. and 9 p.m. to remind you about your appointment the next day.
 
We will attempt to call you up to three times or leave you a message.
 
* This applies to regular or occasional trips booked before 6 p.m.
  
When the vehicle is on its way
 
A few minutes before your scheduled pickup time, you will be notified that the vehicle is on its way.

You can also sign up to be notified by email or text message.

Always be ready to board at the start of your scheduled time slot.
 
You are automatically subscribed to the service. You can unsubscribe from the automated calls or change your contact information by calling our reservation centre at 450-670-2992, option 1.
 

FREQUENTLY ASKED QUESTIONS

 
 


ON-CALL RETURN

 
Your return time is normally chosen when you reserve your trip. Should you be unable to do so for exceptional reasons (as for a medical appointment, a court appearance, or an appointment to repair your wheelchair), your return will be on-call. These returns trips must be made at least one hour before the end of operating hours. They are not available for same-day reservations or for metropolitan trips. On-call returns are subject to vehicle availability.
 
To arrange for a return trip, call our Reservation Centre as soon as you are ready to leave. A minimum waiting period will apply until a vehicle is available.
 
 
NOTE
Your return trip will originate from your  destination address, i.e., the location where the driver dropped you off. It must be reserved at least one hour before the end of operating hours.
Monday to Thursday
6:30 a.m. to midnight
Friday and Saturday
6:30 a.m. to 1 a.m.
Sunday
6:30 a.m. to 11 p.m.