Kerry Patterson (1)
Author of Crucial Conversations Tools for Talking When Stakes Are High, Second Edition
For other authors named Kerry Patterson, see the disambiguation page.
Works by Kerry Patterson
Crucial Conversations Tools for Talking When Stakes Are High, Second Edition (2002) 4,458 copies, 53 reviews
Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior (2004) 737 copies, 7 reviews
Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition (2013) 418 copies, 4 reviews
The Balancing Act: Mastering the Competing Demands of Leadership (Praxis Leadership Series) (1996) 15 copies, 1 review
Tagged
Common Knowledge
- Gender
- male
- Nationality
- USA
- Places of residence
- Provo, Utah, USA
- Education
- Brigham Young University
- Occupations
- author
- Organizations
- Church of Jesus Christ of Latter Day Saints
VitalSmarts
Members
Reviews
Lists
Awards
You May Also Like
Associated Authors
Statistics
- Works
- 16
- Members
- 6,775
- Popularity
- #3,610
- Rating
- 3.9
- Reviews
- 83
- ISBNs
- 104
- Languages
- 10
They provide a set of tools with examples to enact them. Honestly, I didn’t find the tools particularly helpful and soon forgot them after reading them. The examples, however, allowed me to extrapolate from the principles to real-life events that intersect with my life. Because accountability conversations can occur at work or at home, their examples teach how to handle both settings. They not only illustrate their ideas but forecast common obstacles many encounter when first practicing the skill.
At times, this book can seem a bit formulaic: If you do such-and-such, some good result will happen. If only life were this simple! Unfortunately, oppressive systems and bigoted discrimination still occur that prevent people from acting reasonably. This book does not directly address those scenarios. It assumes rational actors on both sides. While I agree that most people I deal with fit into this camp, other personal experiences make me doubt that life always fits into this box.
Again, the authors focus on both work and home environments and thus hit a wide audience. Any adult with responsibilities can potentially benefit. This book aims to be a teacher and to move readers into unbiased teachers of handling accountability discussions. Thus, this book represents more of a class than a light read to peruse. Readers do require a bit of life experience and savviness to appreciate the scenarios posited.
The biggest benefit is that previously difficult conversations become a whole lot less intimidating. Complexity cannot be completely avoided, but the self-confidence required to handle those scenarios can increase. Crucial Accountability helps readers to think through how they might handle and even embrace those challenging situations better.… (more)